By: Jake Petersen for Today's Lending Insights Every organization strives to serve its customers at a world-class level; however, taking customer service past the concept of a “help desk” is often an afterthought. Most companies view support as something similar to the 1990s Maytag commercials, where the lonely repairman is waiting for someone to call […]
The institution must undertake its own initiatives in the face of a constantly evolving set of external conditions.
By: Mike Sorohan MBA NewsLink recently posed questions to Trevor Gauthier, managing director of Accenture Mortgage Cadence, Denver. Gauthier joined Accenture in 2013, leading development and execution of the company’s vision and short/long term strategies. He previously served as chief sales and marketing officer with Mortgage Cadence; his responsibilities included enterprise and mid-market software solutions […]
While there is no perfect formula for nurturing real estate agents, our survey does provide a glimpse into what makes them tick.
By: Dan Green for CBInsight Community bank mortgage lending takes on many shapes. Every community bank has a unique set of processes, products and supporting technology, so what are the unifying factors that all mortgage lenders should watch to determine their performance? Last month we talked about mortgage customer share and mortgage employees per 1,000 […]
PERSON OF THE WEEK: Trevor Gauthier is managing director of Accenture Mortgage Cadence, a provider of loan origination software. MortgageOrb recently interviewed Gauthier to learn more about how the company has been dealing with the implementation of the Consumer Financial Protection Bureau's new TILA-RESPA Integrated Disclosure rules (TRID) and how technology will continue to reshape […]
By: Brad Thompson for Tomorrow's Mortgage Executive Magazine Platform replacement is expensive. In my experience, 90% of project failures occur when the software provider is seen as nothing more than a vendor. Over the past decade, I have been directly or indirectly involved in thousands of software implementations and IT projects. Most succeed; some fail. […]
By: Dan Green for Today's Lending Insights A lender and I were talking the other day about fully paperless, completely electronic mortgage lending — what we now refer to as the digital mortgage. Digital mortgages live 100% in the virtual world. This is a big departure for our industry and from tradition: A mortgage is, […]
By: Amanda Phillips and Matt Hydrew for Tomorrow's Mortgage Executive We started talking the day the RESPA-TILA rule was announced that this regulation is more than the swapping out of three legacy disclosures. There’s little argument that preparing for this summer’s RESPA-TILA changes is going to be hard. And overwhelming. And exhausting. And frustrating. We […]
There’s been much ado about the Millennial generation as the borrower segment that lenders should zero in on.
If you keep these perennial borrowers happy, they are more than likely to come back the next time they find their next investment property or home.
By: Dan Green, "Coming of Age: The Digital Mortgage," for Today's Lending Insights The digital mortgage is nothing new. Lenders began talking about the fully paperless, all-electronic loan at the dawn of online lending more than a decade ago. A few have made the leap; their borrowers self-originate, their teams ‘screen-process’ rather than folder process, […]
By: MortgageOrb, "Mandy Phillips: Integrated Disclosures Will Bring About ‘Philosophical Shift’" PERSON OF THE WEEK: Amanda (Mandy) Phillips is legal and compliance senior executive for Accenture Mortgage Cadence. MortgageOrb recently interviewed Phillips to learn about how the company is helping lenders meet the upcoming deadline for the Consumer Financial Protection Bureau's (CFPB) new integrated disclosures […]
Today’s millennial borrowers demand transparency; it is no longer acceptable to keep your borrowers in the dark and expect them to be agreeable.
By: Dan Green for Tomorrow's Mortgage Executive The Consumer Financial Protection Bureau (CFPB) released “Leveraging Technology to Empower Consumers at Closing” on August 5, 2015. This is an eagerly anticipated report covering the eClosing Pilot project the CFPB conducted with a group of lenders and mortgage technologists during the first four months of this year. […]
